1. Scope
This policy applies to personal data handled through Freelancer Syntax websites, product or service enquiries, support, academy registration, certificate verification, recruitment and business relationships.
2. Data we may collect
- Identity and contact details such as name, phone, email and postal address.
- Business and project information provided in enquiries, proposals and support requests.
- Student or applicant information, including education, résumé, photograph or identification details when necessary and lawfully requested.
- Technical information such as device, browser, IP address, cookies and security logs when analytics or hosting tools are enabled.
- Transaction and invoicing information, excluding full payment credentials handled directly by payment providers.
3. Why we use data
Data may be used to respond to enquiries, prepare quotations, deliver and support services, administer training, process applications, verify certificates, issue invoices, protect systems, maintain records, comply with law and communicate where consent or another lawful basis applies.
4. Notice and consent
We will provide a clear notice at or before collection and seek consent where required. Consent may be withdrawn using the contact details below, subject to lawful retention or processing obligations. We will not require unrelated personal data as a condition of service.
5. Sharing and processors
Data may be shared with authorised staff, service providers and professional advisers who need it for the stated purpose, or with authorities where legally required. Providers may include hosting, email, cloud, analytics, communications, recruitment and payment services. We do not sell personal data.
6. Retention
We retain personal data only for as long as needed for the stated purpose, contractual obligations, dispute management, security and statutory records. Final production schedules should define exact periods by record category, followed by secure deletion or anonymisation.
7. Security
Reasonable administrative, technical and organisational safeguards should include access controls, secure transport, backups, monitoring, staff confidentiality and incident handling. No internet system can be guaranteed completely secure.
8. Your choices and rights
Subject to applicable Indian law, you may request information about processing, correction, completion or erasure of eligible data, withdraw consent, nominate another person where applicable, or raise a grievance. We may verify identity before acting on a request.
9. Children and students
Where personal data of a child is processed, verifiable parental or guardian consent and applicable legal protections must be used. Student records and identification data require additional access and retention controls.
10. International and third-party services
Some providers may process data outside your location. Appropriate contractual and technical safeguards should be evaluated before use. External sites and apps have separate privacy practices.
11. Legal framework
This policy is intended to align with applicable Indian law, including the Digital Personal Data Protection Act, 2023, as its provisions and related rules are brought into force, and other applicable contractual or sector obligations.
12. Contact and grievances
For privacy questions, rights requests or complaints, contact support@freelancersyntax.com, call +91 79055 90082, or write to the corporate office in Mahamanpuri Colony, Varanasi–221005, Uttar Pradesh. Add the formally appointed grievance contact before publication.
13. Updates
We may revise this policy as systems, practices or law change. Material changes should be communicated through an updated effective date and, where appropriate, direct notice.